Shipping policy

At Eterna Elements, we are committed to providing you with the best shopping experience, ensuring your luxury spiritual and wellness products arrive quickly and safely. Below is an overview of our shipping policy:

Processing Time

  • All orders are processed within 2-3 business days. Please note that orders placed on weekends or holidays will be processed the next business day.

  • You will receive a confirmation email once your order has been processed and shipped.

Shipping Methods & Delivery Time

  • We offer fast, reliable shipping to ensure that your products arrive in a timely manner. Our shipping partners are selected based on speed and quality of service, ensuring that your products are handled with care.

  • Domestic (USA) Orders: Delivery is typically within 5-7 business days after processing. We offer standard and expedited shipping options.

  • International Orders: Delivery time varies by location. Generally, international shipments take 7-14 business days depending on the destination.

Shipping Costs

  • Shipping costs are calculated at checkout based on the weight of your order and your delivery location.

  • We occasionally offer free shipping promotions for domestic orders. Please check for any ongoing promotions on our website.

Packaging

  • We take pride in how we package our products. All items are carefully packaged to ensure they arrive in perfect condition. Our packaging is designed to be both luxurious and eco-friendly, reflecting the high-end nature of our brand.

Order Tracking

  • Once your order has shipped, you will receive an email with a tracking number to monitor the progress of your shipment.

  • If you have any concerns or need assistance with tracking, feel free to contact us at eternaelements@gmail.com or call us at 704-400-1108.

Address Accuracy

  • Please ensure that the shipping address provided is accurate. We cannot be responsible for delays or lost packages due to incorrect or incomplete addresses.

  • If there are any issues with your shipping address, please contact us as soon as possible, and we will do our best to assist you.

Customs and Import Duties

  • For international shipments, please note that any customs fees, import taxes, or duties imposed by your country are the responsibility of the customer.

  • We recommend checking your country’s specific regulations to avoid any surprises at delivery.

Missing or Damaged Items

  • If your package is missing or arrives damaged, please contact us immediately. We will work to resolve the issue and ensure you receive a replacement or a refund if applicable.

Contact Us

  • If you have any questions regarding shipping or need assistance, feel free to contact us at:

We appreciate your business and look forward to providing you with premium spiritual wellness products.