FAQ's

Frequently Asked Questions

At Eterna Elements, we understand that our products are an essential part of your wellness journey. That’s why we’ve compiled a list of the most common questions to help guide you in your shopping experience. Whether you’re curious about our sourcing practices, product care, or shipping details, we are here to provide clarity and support.

What materials are used in your products?

At Eterna Elements, we believe in quality and sustainability. Our products are crafted from the finest natural materials, including premium crystals, eco-friendly fabrics, and luxurious vegan leathers. Each item is selected for its ability to enhance both your space and your well-being.

How do I care for my crystals and jewelry?

Crystals should be cleaned regularly to maintain their energy. We recommend gently wiping them with a soft cloth. For jewelry, avoid contact with harsh chemicals and store them in a cool, dry place to preserve their beauty.

Are your products vegan and cruelty-free?

Yes, all of our products are 100% vegan and cruelty-free. We carefully select materials that align with our commitment to ethical sourcing and sustainability.

How long will it take to receive my order?

We process orders within 1-2 business days. Depending on your location, shipping can take 3-7 business days. You will receive a tracking number once your order has shipped.

Can I return or exchange an item?

We want you to love your purchase. If for any reason you are not completely satisfied, we offer a 30-day return and exchange policy. Please visit our Returns & Exchanges page for more details.

Do you offer international shipping?

Yes, we offer worldwide shipping. Shipping costs and delivery times will vary depending on your location.

Can I customize my products?

Currently, we offer a selection of pre-designed products, but we are always exploring ways to create personalized experiences. Please reach out to our customer service team for any special requests.